Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aliciachan0730@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aliciachan0730@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aliciachan0730@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lighturlifeofficial@gmail.com. Please note that returns will need to be sent to the following address: Shenzhen Yixi Trading Co., Ltd., Guangdong, China.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lighturlifeofficial@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aliciachan0730@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lighturlifeofficial@gmail.com. Please note that returns will need to be sent to the following address: Room 418, Building B3, Yintian Industrial Zone, Yantian Community, Xixiang Street, Baoan District, Shenzhen Room 418, Building B3, Yintian Industrial Zone, Yantian Community, Xixiang Street, Baoan District, Shenzhen Shenzhen, 518101 Guangdong, China
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lighturlifeofficial@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lighturlifeofficial@gmail.com.
After-Sales Service Terms and Conditions
Publication Date: August 9, 2024
Effective Date: August 9, 2024
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lighturlifeofficial@gmail.com. Please note that returns will need to be sent to the following address: [Details Will Be Given By Email] .
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lighturlifeofficial@gmail.com.
Applicable Conditions
These After-Sales Service Terms and Conditions (hereinafter referred to as "ASS Terms") apply to all customers who have successfully registered and used services on lighturlife (lighturlife.com).
Shipping Issues
The after-sales service period for "Shipping Issues" is valid for 30 days from the order payment date.
In the following cases: no tracking information, or no update for more than 7 business days, or if the package is lost during transit, the lighturlife platform will arrange for a replacement or refund after verifying the situation.
- If the customer's tracking information shows that the package is damaged, the lighturlife platform will arrange for a replacement or refund.
- If the customer's tracking information shows the package as delivered, but the final recipient has not received it:
- (1) If the delivery address on the official tracking information does not match the recipient's address and it is confirmed that lighturlife sent it to the wrong address, the lighturlife platform will arrange for a replacement or refund.
- (2) If the delivery address on the official tracking information matches the recipient's address, lighturlife will only provide a packing slip and will not handle after-sales issues.
-
Returns:
- (1) For returns due to customer reasons such as incorrect address, address modification, failure to pick up, loss of contact, or refusal to accept, lighturlife will arrange a refund after deducting round-trip shipping costs and repackaging fees (if needed) upon receipt of the returned goods.
- (2) For returns due to logistics service provider issues, such as damaged packing slips or without specific reason, lighturlife will arrange for a replacement or refund upon receipt of the returned goods.
Required Evidence:
- The customer must provide a screenshot of their return order on lighturlife.com.
- Screenshots of communication records between the customer and the logistics company (if available).
Damage Issues
The after-sales service period for "Damage Issues" is valid for 30 days from the order payment date. After inspecting the packaging and product, the platform will arrange for a replacement or refund based on the order amount * compensation ratio. If the customer requests a return and refund, lighturlife will provide return compensation based on the order amount. The customer must return the product, including the item, accessories, manuals, etc. lighturlife will issue a refund within 7 business days of receiving the returned product.
Required Evidence:
- Photos of the outer box, with a clear and complete packing slip.
- Photos of the damaged product (clearly showing the damaged area).
Product Issues
For product issues (quality issues, missing products, shipping errors, over-delivery, listing errors (not as described)), customers can file an after-sales claim within 60 days of the order payment date. Depending on the actual situation and the decision of lighturlife, the platform will handle the claim based on the order amount * compensation ratio. If the customer requests a refund, lighturlife will provide a return label based on the order amount. The customer needs to return the product in a timely manner. The returned package should include all original packaging, accessories, user manuals, etc. The platform will issue a refund within 7 business days of receiving the returned product. If the customer cannot provide the required evidence, lighturlife will not process the claim. Additionally, the following situations do not fall under product issues:
- Color differences due to factors such as photography equipment, lighting, and displays do not constitute delivery errors or listing errors.
- Size differences due to manual measurement, measurement tools, and methods within a reasonable range do not constitute delivery errors or listing errors.
- Errors caused by improper operation by the customer or not following the user manual do not constitute product quality issues. lighturlife is not responsible for any resulting personal or property damage.
Information Required for Return Requests:
| No. | Reason | Required Evidence |
|---|---|---|
| 1 | Quality Issues |
a. Photos or videos showing the quality issue b. Screenshot of communication with lighturlife customer service c. Clear and complete pictures of the outer packaging and label d. Screenshot of the order refund record on lighturlife.com |
| 2 | Missing Products |
a. Complete photos of the outer packaging and label b. Complete photos of the received products c. Highlight the missing parts according to the user manual, or for products without a manual, highlight the missing parts d. Screenshot of the order refund record on lighturlife.com |
| 3 | Shipping Errors |
a. Complete photos of the received products b. Clear and complete pictures of the label on the outer packaging c. Screenshot of the order refund record on lighturlife.com |
| 4 | Listing Errors |
a. Complete photos of the received products b. Clear and complete pictures of the label on the outer packaging c. Screenshot of the order refund record on lighturlife.com |
Note: If the customer cannot provide the required evidence for after-sales product issues, the platform will not process the claim.
lighturlife Platform Disclaimer
The following situations will not be processed:
- Any products not sold on the lighturlife platform (SKU mismatch).
- After-sales requests that are overdue.
- Timeliness of after-sales order processing: If the lighturlife platform provides an RL return label, please return the package with tracking information within 15 days of receiving the RL return label. Late returns will not be processed.
- If the customer did not communicate with customer service before requesting a refund, the platform will not be responsible for a full refund, regardless of the after-sales issue.
- Customers who deliberately or maliciously attempt to fraudulently obtain compensation.
- Delays or interruptions in platform services due to force majeure events.
Return Shipping Costs
For non-customer reasons (product issues, logistics service provider issues, damage, etc.), the lighturlife platform will cover return shipping costs but does not provide delivery to the door or other such value-added services.
Refund Amount
Refund amounts do not include transaction fees charged by third-party payment service providers.
If the payment method is a credit card or PayPal, the refund will be returned to your original payment method.
Processing Timeliness
- After-sales orders submitted on business days will be processed on the same day.
- After-sales orders submitted on weekends will be delayed until the next business day.